Front Desk Supervisor Full Time

Job Description

We are currently seeking a qualified Front Desk Supervisor to join our team at Hilton Garden Inn Greenbelt. This role is critical in ensuring exceptional guest experiences and efficient front desk operations. As a Front Desk Supervisor, you will lead a team to provide outstanding customer service, maintain professionalism, and resolve guest inquiries and issues promptly.

Responsibilities

• Supervise front desk team to ensure outstanding customer care and guest satisfaction.
• Respond to guest inquiries, manage reservations, and handle guest concerns efficiently.
• Coach and train front desk staff on standard operating procedures and service excellence.
• Coordinate with other departments to ensure seamless guest experiences.
• Handle cash transactions, billing, and maintain front desk supplies and equipment.

Requirements

• Prior experience as a Front Desk Representative or similar role.
• Demonstrated supervisory experience and the ability to lead a team effectively.
• Strong communication skills and a customer-focused approach.
• Proficiency in Microsoft Office applications and computer operations.
• High school diploma required; Bachelor's degree preferred.

Additional Information

• Position Type: Full Time
• Work Schedule: Evenings, grave, weekends, and holidays may be required.
• Physical Requirements: Standing for long periods, occasional lifting up to 40 pounds.